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Job Title

Booking Specialist

Location

King of Prussia, PA

About Us

BARK U is King of Prussia’s most trusted destination for exceptional dog care. Staffed with
certified professionals with a deep understanding of canine behavior and years of experience, BARK U
prioritizes safety, enjoyment, and stress-free experiences for dogs.

At BARK U, we offer a comprehensive range of services including Lodging, Daycare, Grooming, Training, and Transportation, all backed by expertise and dedication.

Job Description

As a Booking Specialist, you will be responsible for managing incoming booking inquiries, reservations, and ensuring a smooth check-in and check-out process for guests. You will play a pivotal role in providing excellent customer service and maintaining efficient communication with guests and internal departments.


Responsibilities:

  • Guest Coordination: Greet guests in a professional and friendly manner; Handle incoming calls,
    emails, and in-person inquiries; Provide guests with information related to services offered
  • Reservation Management: Enter bookings accurately into the reservation system and
    confirmation reservations with guests; Provide recommendations and information about add-ons,
    special amenities, promotional offers and packages.
  • Customer Service: Address guest concerns and inquiries promptly and professionally; Ensure
    all guest requests and preferences are communicated to relevant departments; Interact with dogs
    and clients as appropriate.
  • Administrative Tasks: Support Front Office team with daily administrative tasks as assigned;
    Handle payments and process invoices, as necessary; Communicate effectively with colleagues
    to ensure seamless guest experiences; Ensure general cleanliness of lobby.


Requirements:

  • Minimum three years working in a reception setting; veterinary, medical, or hospitality setting preferred.
  • Excellent communication skills and high attention to detail.
  • Positive, can-do attitude with forward-thinking initiative.
  • Ability to work efficiently under pressure.
  • Flexibility to work shifts, including weekends.

Benefits: This is a full-time role that offers a variety of benefits and perks, including:

  • Competitive salary; $17-$22 an hour
  • Paid Time Off
  • Medical, Dental and Vision insurance for you and your dependents
  • Life Insurance
  • 401(k) Retirement Plan with company match
  • Tuition reimbursement
  • Opportunities for career growth and development within the organization.
  • A dynamic and supportive work environment focused on teamwork, guest satisfaction – and most of all – happy dogs!

Send your resume with a brief introduction of yourself to careers@barku.net for consideration.

Bark U