Frequently Asked Questions

Find all the answers to your questions here!

WHAT ARE THE LOBBY HOURS AND CHECKOUT TIMES

Lobby Hours:

Rest assured: Our staff is present and taking care of your dog 24/7.

Boarding Check in/out times:

Dogs dropped off prior to 3 pm will be charged a $25 early check in fee.
Dogs picked up after 10 am will be charged a $25 late check out fee.

Dogs dropped off between 8am -10am will be charged a $25 early check in fee.
Dogs picked up between 2pm – 4pm will be charged a $25 late check out fee.

For the safety of our staff, we do not allow drop-off or pick-up outside of lobby hours.

DEPOSITS

Boarding: Payment is taken at the time of the booking.

Training Programs: We require full payment to book a training program.

Daycare: Payment is taken at the time of the booking.

WHAT ARE THE HOLIDAY HOURS

We are closed to the public or have modified hours on the following days:

• New Year’s Eve (Open for boarding pickups and drop offs from 8 am to 12 pm)
• New Year’s Day
• Easter Sunday
• Memorial Day
• July 4th
• Labor day
• Thanksgiving Eve (Open for boarding pickups and drop offs from 8 am to 12 pm)
• Thanksgiving day
• Friday After Thanksgiving (Open for boarding pickups and drop offs 1 pm to 3 pm)
• Christmas Eve (Open for boarding pickups and drop offs from 8 am to 12 pm)
• Christmas Day

CAN I COME TOUR

Due to the set up of our facility, we are not capable of hosting tours. As much as we love showing clients the facility, since the dogs play all day, we can not allow strangers in the back where the dogs are playing. It can become a safety issue and the dogs get stressed with unknown people. We do have a video tour on our site that we encourage you to view so you can see all of the play spaces and sleeping areas. For more insight from our Behavior Professionals as to “Why Tours Are Not Healthy For Your Dog,” click HERE.

IS THERE A FEE FOR DOGS WHO CAN NOT SOCIALIZE WITH OTHER DOGS?

All dogs staying with us must be suitable for group play. In the event that there is an issue and your dog needs to be removed from group there is an additional charge of $35/day added to your dogs stay. This fee is due to the labor-intensive nature of individual supervised play and care.

HEALTH AND SAFETY

WHAT IF MY DOG DOES GET INJURED?

In the event of an illness or injury, we will quickly assess the situation to determine the best plan of action and you will be contacted immediately. In these situations, we will either rush the pet to the closest vet; or in non-emergency situations, we will take the pet to their own vet. We work closely with local Veterinarians and our priority is always what’s best for your pet.

DO YOU ADMINISTER MEDICATION?

If your pet needs medication, supplements or vitamins, we require that you provide the medication to us in the original container. The container must clearly indicate the patient name, medication name, strength, dosage, and the prescribing veterinarian if applicable. Please do not bring any medication, supplements or vitamins already mixed with your pet’s food.

Note:

*Medication are only administration by Managers and additional fees apply

• We do not accept dogs that require insulin injections.

DO YOU HAVE A FLEA/TICK POLICY?

Yes. We do ask that all pet parents place their pets on preventatives or check their pets for fleas and ticks before bringing them to play or stay. If fleas are found, we will provide a flea bath to eliminate them. If ticks are found, we will remove them. Additional charges will be applied to your stay.

IS THERE A STAFF MEMBER WITH THE DOGS OVERNIGHT?

Absolutely. Not only does our facility have monitored security system and alarms, our facility is also staffed 24/7 to ensure the safety of all the dogs in our care.

POLICIES

WHAT IF I NEED TO CANCEL OR CHANGE MY RESERVATION?

Boarding: We require that cancellations/alterations be made 72 hours prior to arrival to receive a refund. If your reservation is scheduled over a holiday or peak time, we require one week’s notice to receive a refund.

Daycare: Same day cancellations and no shows will be charged for the day. If you cancel the day before, you will receive a full refund and will not be charged.

DAYCARE

DO I NEED TO BRING ANYTHING?

If your dog is under 6 months, you may pack your dog a lunch, but we also have many delicious options you can add on to your dog’s day such as an assortment of stuffed kong’s and marrow bones.

DO I NEED TO BOOK DAYCARE IN ADVANCE?

We do not require booking in advance, but we do recommend calling ahead to ensure we have a spot for you. We occasionally fill up and may have to refuse those that do not have a reservation.

WHY DO YOU NEED TO ASSESS MY DOG?

We require assessments for all dogs that come to our facility. Our assessments allow us the opportunity to meet with you and answer questions, as well as ensure your expectations and needs are met and to determine if our facility is the best fit for your dog.

WHAT IS THE DIFFERENCE BETWEEN DAYCARE AND ENRICHMENT DAYCARE

Enrichment daycare adds both mental & physical exercise into your dog’s day. It includes group play, socialization and games, training and toy play. Whereas standard daycare is simply group play and socialization all day.

BOARDING

WHAT SHOULD I PACK FOR MY DOG’S OVERNIGHT STAY?

We accept food, treats, chews such as antlers/hooves/ears/bully sticks/bones, blankets, t-shirts, towels. We do not accept toys, scoops or bowls. We ask that food be sent in measured pre-portioned bags per meal. If your dog gets wet food, we do NOT require that you pre-portion the meal. You may simply send the cans and we will portion it out for you.

WHAT ARE THE PREREQUISITES TO BOARD MY DOG AT BARK U?

We require that all dogs coming to board with us are over 3 months old, have their rabies & distemper vaccinations, or age appropriate vaccines, and has passed their Temperament Assessment (required for dogs 6 months and older).

WHAT IS INCLUDED IN THE PRICE OF BOARDING, WILL MY DOG BE CRATED ALL DAY?

When your dog stays with us, they will receive a full day of supervised play and care from a fully trained staff. Your dog will only be in their designated sleeping area for mealtime and bedtime.

TRAINING – PUPPY PROGRAM

WHEN CAN MY PUPPY START THE PROGRAM?

The ideal age is between 10-14 weeks so that we can maximize their potential during the critical socialization period. We recommend that your puppy be living in your home for at least 1 week prior to starting the program.

WHAT DO I DO IF I WANT TO ENROLL MY PUPPY IN THE SOCIALIZATION PROGRAM BUT HE/SHE DOES NOT HAVE ALL OF THEIR SHOTS?

Puppies are not required to get a rabies vaccination until they are 4 months old. For other vaccinations, we require that the puppy be as up to date as possible in order to be protected.

WILL MY PUPPY BE GIVEN POTTY BREAKS WHILE THERE?

Yes absolutely. We have built in potty breaks throughout the day in order to reinforce potty training.

DO I ATTEND THE PROGRAM WITH THE PUPPY?

You do not attend the program with your puppy. You will drop your puppy off in the morning and pick up a well socialized and trained puppy at the end of the day. On the first day, you will receive a Bark U Backpack and a Syllabus to follow along with the program. You will also receive weekly report cards, pictures and homework so you can see how your dog is doing and in order to reinforce behaviors at home.

ARE THERE ANY PREREQUISITES FOR THE UNDERGRAD PROGRAM?

Yes. We require that your dog complete our Puppy Socialization Program in order to enroll in the Undergrad Program.

TRAINING – UNDERGRAD PROGRAM

WHAT IS THE SCHEDULE LIKE FOR THE UNDERGRAD PROGRAM?

During the day your dog will have structured play time and individual training sessions throughout the day with the Trainer.

DO I ATTEND THE UNDERGRAD PROGRAM WITH MY DOG?

You do not attend the program with your dog. On the first day, you will receive a Syllabus to follow along with the program. You will also receive weekly report cards, pictures and homework so you can see how your dog is doing and in order to reinforce behaviors at home.

DO YOU OFFER GROUP CLASSES OR PRIVATE TRAINING?

We are not currently offering private training or group classes.

SALON

WHY DO YOU NOT GIVE EXACT PRICING BEFORE THE APPOINTMENT?

The price greatly depends on breed, size, and condition of your pets coat. Additional charges will apply for de-matting, de-shedding, severe behavioral problems, excessive coat and flea treatments due to the additional time needed. When you arrive for you appointment, you will have a consult with a Stylist who can give you a better estimate after looking over your dog.

HOW LONG WILL IT TAKE FOR MY DOG TO BE GROOMED?

This depends on each individual dog & the day. We focus on taking our time to make sure each animal is as comfortable with the process as possible & because of this, we cannot give an exact time. However, we will send you a text when your dog is almost finished.

HOW OFTEN SHOULD MY DOG BE GROOMED?

To maintain a healthy, clean, matt free coat, dogs should be groomed on a routine basis of every 4-6 weeks. Your dog does not always have to get an all over haircut, they can rotate between baths and/or tidy grooms.

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