Grooming Policies


All pets are REQUIRED to be current on vaccinations to receive grooming services.

Fleas and/or Ticks

If your dog has any fleas, they will be given a flea bath at your expense. If we find ticks, they will be removed free of charge and you will be notified. Flea and Tick services do NOT guarantee that ticks will remain off the pet. It is highly recommended to treat any infestations thoroughly and apply preventative solutions for your pet, home and yard

Matted Coats

Dogs with severely matted coats require extra attention. A matted coat can be very painful to a dog and can cause health conditions including itching, irritation, and skin infections. In addition, heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles and skin folds trapped and hidden in the mats. If your dog is matted and you would like your pet brushed out, de-matting fees are in addition to the regular grooming service fee. If we determine that your dog cannot be humanely de-matted, we will NOT de-matt but we may ask that we clip the hair short and “start over.” We will always ask for your permission. Mats are difficult to remove and may require the dog to be shaved. Prevention is the best defense by scheduling regular grooming sessions. Our grooming charges do not included de-matting and if your pet requires de-matting you will be charged at $30/half hour.

Cancellations/No Shows

No-shows and cancellations without 24-hour notice will be charged a $25.00 fee. No-shows and cancellations at short notice leave an empty grooming appointment that could have been used by another customer. This fee must be paid before another grooming appointment can be made.

Appointment Times

At Bark U we do our very best to expedite your pets grooming appointment but often run into delays due to clients arriving early or late or when dealing with challenging coats. We always groom at a pace that is safe and as low-stress as possible. We will give you an estimated groom time but will these are subject to change. We will give you a call when your dog is finished being groomed.


Late Pick-Up

Dogs that are not picked up at the close of business will automatically be boarding for the night at a rate of $60/night + $5/meal and can be picked up at the following day. The fee for boarding must be paid before the dog leaves the facility.

Stressed or Aggressive Dogs

If during any grooming session your dog becomes too stressed or aggressive we reserve the right to discontinue the grooming process in order to ensure the safety our staff and your dog.

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